This Refund Policy (“Policy”) governs refund processes and procedures at Zenith Hajj and Umrah, a division of Zenith Leisure Holidays Ltd. By engaging with our services and making payments through our platform, you acknowledge that you have read, understood, and agreed to comply with this Policy.
Order Cancellation on Customer’s Request
In the event that a customer requests the cancellation of their order for any reason, a refund will be processed, subject to the deduction of payment gateway charges. Payment gateway charges, also referred to as ‘Merchant Service fee,’ pertain to fees associated with online payment transactions. The specific fee may vary based on the chosen payment method of the customer and is subject to change as determined by the respective Payment Gateway provider.
Orders Placed Through Partial Payment Request
For orders initiated through a partial payment request, it is important to note that a non-refundable order confirmation fee of 2% shall apply. This fee will not be eligible for refund in the event of order cancellation.
Processing Time for Refunds
The refund process will be executed as expeditiously as possible, although the duration may vary based on the payment gateway provider and the banking institutions involved. We kindly request customers to allow for a reasonable processing time for the refund to reflect in their accounts.
Communication and Documentation
In order to initiate a refund request, customers are required to initiate contact with our customer support team and furnish all necessary documentation and information as may be requested. Failure to provide comprehensive and precise information may lead to delays in the refund processing.
Currency of Refunds
Refunds will typically be disbursed in the same currency as the original payment. Any discrepancies related to currency exchange rates or associated fees incurred during the refund process shall be the responsibility of the customer.
Amendments to the Refund Policy
Zenith Hajj and Umrah reserves the right to amend, update, or revise this refund policy at its discretion. Any modifications to this policy shall be communicated via our website. Continued engagement with our services subsequent to the posting of policy amendments constitutes your acceptance of the altered terms.
This Refund Policy is governed by the laws of INDIA, and any disputes or claims arising out of or related to this Policy shall be subject to the exclusive jurisdiction of the courts located within INDIA.
For further inquiries or concerns regarding this policy or the refund process, please do not hesitate to contact us using the provided contact information on our website.
Zenith Hajj and Umrah — A Division of Zenith Leisure Holidays Ltd.
